Wednesday, 21 December 2011
Sports Build Team Spirit for Healthier Contact Center Services
Sports and games is a very longstanding strategy to build unity and integrity within a nation or any group. Similarly, this ancient method has been taken into all the generations so that a proper co-ordination is conveyed along with the business organizations related to contact center services.
Call center industry experiences a great stress and hectic schedule. Continuous engagement in the calls, customer complaints, order taking activities, etc. makes a calling agent frustrated and makes them physically strained. To eradicate these problems several ideas have been implemented and integrated with the call centers but hardly a very few of them could be successful. It is also seen that a great number of people in this industry have been facing health hazards and becoming physically inactive in a very short notice. Why is this happening?
May be the appropriate answer to this question is the ‘NO’ to sports and games in most of these establishments. The renowned BPOs engaged in Outsource contact center services have always been agreeing to the fact that the inclusion of sports as daily activities tend to show better performances in the team and overall development process. There are some call centers that also have swilling pools, gymnasiums, spa, indoor sports facilities, etc. that boost the mental development and kills stress naturally. In addition, the team spirit of the team can be easily encouraged by taking the calling agents to participate in sports such as soccer, cricket, baseball, basketball, etc.
This not only helps a team to perform together better but also develop the skills that can allow them to understand better and work efficiently. The communication boundary can be reduced and the openness for each other would certainly grow better. Call center performance gets a better shape when the spirit of the team is carried with regular activities. Besides, sports keeps the body relaxed and allows better flow of blood which in turn leads to brain development.
Organizations that outsource Contact center services might now know the actual working environment in a call center industry, But the manpower in the industry are constantly being affected with the busy schedule and long term stress that can be a great curse for the later life. Therefore, it should be made a compulsion in the lifeline of a BPO to introduce sports and game and make the employees happier and healthier. The performance can only be better when the staff is happy and mentally prepared for any business goal.