Thursday 28 June 2012

How call centers help different business segments

Call centers play a very important role in the proper functioning of almost every business segment today. Large organizations and enterprises heavily depend upon call centers for their smooth functioning on a daily basis. Mentioned below are some ways in which call centers help businesses.

Sales &Business: In the present professional world call center services are taken by organizations and businesse from all over the world and there is really no need to explain its importance in our life. Due to the advancements in the information technology, communication gap has been significantly reduced and the world has become a global village. Call center allow organizations to function properly without increasing their workforce for non-core business activities that are highly critical for business survival. As one call center agent can handle at least hundred customers in a day therefore hiring an offshore call centres can save their precious time, improve their productivity and maximize their profit. For example, you own a mobile company and your customers need help for booking, repairing or regarding any issue. In this case by dialing one particular number, a customer can easily get proper assistance by call a center agent. These agents can take new orders for mobile phones from callers and thus provide you effective telemarketing services.

Customer Motivation: Customer feedback is very important as per business point of view. The information gained through these feedbacks helps businesses n determining whether they are doing things in the right way or wrong way. Further, it also informs about the faults in their services or products. Sometimes customers receive poor services and contact the organization to get it solved. Call center agents can be appointed to listen their problems and carry forward them to the organization to get rid of their problems. This is an integral part of customer motivation.

Customer Base knowledge: Industries like Telecom, advertising agencies, consultants and accounting firms generate and sell business to their customers. However, they do not have the proper information of their customer base. This information can be easily acquired through various solutions and tools provided by information technology. Offshore call centres agents can then communicate with these potential customers and generate business for their clients.

Indian Call Centers in Business World: There are many international call center located in India which provide reliable services to their clients. India is a hub of IT outsourcing and BPO services which makes it one of the most desirable location for western and European countries to outsource their business requirements. Most of the European and western businesses go for Call centre services in India on order to fulfill their various requirements through international call centers offering call center support services, technical support, chat support, email support and direct response services.

Thursday 21 June 2012

Call Center services in India is the cause of growth in job and life style

In The world of business, BPO industry is a new platform to get more and more business in a short time. BPO industry is also well providing complete services to the costumers in different business and product field.  It’s all credit goes to UK, USA like another developed countries which have outsourced most of their project to another countries like India, china, Philippines. In the beginning period of “BPO” Philippines took highly growth but later on in the age of completion INDIA, China also played important role to share it. 
There is no doubt Indian Call Center Services providers are earning good amount of  revenue, simultaneously  executing  new chance of  job in last  few years for youngsters. Indian students after completing graduation become in the need of job to survive.  And today only Outsource Call Centres are the best option to fight with unemployment diseases.
On another side hardly some one likes the idea of American jobs moving overseas. Some USA base company like IBM, Microsoft, Accenture, Dell Hiring staff in India at lower costs and increasing their profit which is great dispute between Organization and workers who have lost their job or last expectation of job over there.
India’s Offshore call centres do not need to worry due to golden term of business policy with western countries by Government. IT and BPO both Industries have made too much prosperous then other Industry sector. 
It is very clear concept of every one that job of call centers is very easy to find but working on Executive level is a tuff task having this concern payment of each employ released in hand some amount so that employ can full fill not only their basic need but also luxurious life. Due to this reason Indian life style totally has become change.